1. What we collect
When you create an account or contact us, we collect the information needed to respond and operate the service, such as your name, email address, company name, login details, and messages you send us.
When you use the product, we may collect basic operational records such as timestamps, session activity, feature usage, error reports, and security logs. We do not sell personal information or use third-party advertising cookies on this site.
2. How we use it
We use information to provide and secure accounts, respond to inquiries, improve the product, troubleshoot issues, prevent misuse, and maintain business records. We do not use customer content to train shared AI models unless a client gives us written permission.
3. Your prompts and outputs
Prompts, uploads, transcripts, generated outputs, project notes, and other client materials remain your content. We access that content only as needed to provide the service, support your account, comply with law, or protect the platform.
For client engagements, data handling and retention may also be governed by a separate statement of work, order form, or written agreement.
4. Sharing and sub-processors
We may share information with service providers that help us run the business, such as hosting, database, email, security, analytics, and payment providers. These providers may use information only to perform services for us. We may also disclose information if required by law or to protect our rights, users, or systems.
5. Retention
We keep personal information for as long as needed to provide the service, support clients, meet legal obligations, resolve disputes, and maintain reasonable business records. When information is no longer needed, we delete it or de-identify it where practical.
6. Your rights
You may ask us to access, correct, update, or delete personal information associated with you, subject to legal and security limitations. If you are in a jurisdiction with specific privacy rights, we will respond according to the applicable law.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service is perfectly secure, so please use a strong password and contact us promptly if you believe your account has been compromised.
8. Contact
United Technology Consulting Group, L.L.C. · 1600 Camellia Blvd, Bldg F, Lafayette, LA 70508 · privacy@saaslauncher.app